Cancellation policy

Consumers have a fourteen-day right of withdrawal.

Cancellation policy

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods.

To exercise your right of withdrawal, you must inform us (Filterhaus GmbH, Eugen Böttcher, An der Burg Sülz 33, 53797 Lohmar, Germany, info@filter-haus.de, telephone: 02205 722137-0) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an email). You can use the attached sample withdrawal form for this purpose, but this is not mandatory.

To comply with the withdrawal period, it is sufficient that you send the notification of your exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of withdrawal

If you withdraw from this contract, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days of the day on which we receive notification of your withdrawal from this contract. We will use the same means of payment for this refund as you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund. We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the fourteen-day period. You shall bear the direct costs of returning the goods. You shall only be liable for any loss in value of the goods if this loss in value is attributable to handling of the goods that is not necessary for testing their condition, properties and functionality.

Sample cancellation form

(If you wish to cancel the contract, please fill out this form and return it.)

– To Filterhaus GmbH, Eugen Böttcher, An der Burg Sülz 33, 53797 Lohmar, Germany, info@filter-haus.de

– I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following
goods (*)/the provision of the following service (*)

– Ordered on (*)/received on (*)

– Name of consumer(s)

– Address of consumer(s)

– Signature of consumer(s) (only for paper notifications)

– Date

(*) Delete as appropriate.

Abweichende Rücksendekostenregelung für Deutschland
Wir tragen die unmittelbaren Kosten der Rücksendung der Ware, wenn die Rücksendung innerhalb Deutschlands erfolgt.

Rücksendeetiketten
Unbeschadet Ihrer gesetzlichen Rechte werden Ihnen kostenlose Rücksendeetiketten für Ihre Rücksendung zur Verfügung gestellt. Bei Verwendung dieser Rücksendeetiketten ist die Rücksendung für Sie kostenlos. Das Rücksendeetikett wird Ihnen per E-Mail bereitgestellt. Die Rücksendung können Sie in einem Paketshop des jeweiligen Anbieters in Deutschland abgeben.

Erstattungen
Die entsprechende Erstattung des Kaufpreises erfolgt auf den ursprünglichen Weg der Bezahlmethode. Nach Wareneingang erfolgt eine Erstattung binnen 14 Tage