Data protection

The data controller is:
Filterhaus GmbH, Eugen Böttcher
An der Burg Sülz 33
53797 Lohmar
Email: info@filter-haus.de
Telephone: 02205 7221370

Thank you for your interest in our online shop. Protecting your privacy is very important to us. Below, we provide detailed information about how we handle your data.

1. Access data and hosting

You can visit our websites without providing any personal information. Each time a web page is accessed, the web server automatically stores a so-called server log file, which contains, for example, the name of the requested file, your IP address, the date and time of access, the amount of data transferred and the requesting provider (access data) and documents the access. This access data is evaluated solely for the purpose of ensuring the smooth operation of the site and improving our offering. This serves to safeguard our legitimate interests in the correct presentation of our offering, which prevail in the context of a balancing of interests, in accordance with Art. 6 (1) (f) GDPR. All access data is deleted at the latest one month after the end of your visit to the site.

Hosting

The services for hosting and displaying the website are partly provided by our service providers as part of processing on our behalf. Unless otherwise stated in this privacy policy, all access data and all data collected in the forms provided on this website are processed on their servers.If you have any questions about our service providers and the basis of our cooperation with them, please use the contact details provided in this privacy policy.

2. Data processing for contract execution and contact establishment

2.1 Data processing for contract execution

For the purpose of contract processing (including enquiries about and processing of any existing warranty and service disruption claims as well as any statutory update obligations) in accordance with Art. 6 (1) (b) GDPR, we collect personal data if you voluntarily provide it to us in the context of your order. Mandatory fields are marked as such, as we require this data for contract processing and cannot ship the order without it. The data that is collected can be seen in the respective input forms.

Further information on the processing of your data, in particular on the transfer to our service providers for the purpose of order, payment and shipping processing, can be found in the following sections of this privacy policy. After complete processing of the contract, your data will be restricted for further processing and deleted after expiry of the tax and commercial law retention periods in accordance with Art. 6 para. 1 sentence 1 lit. c GDPR, unless you have expressly consented to further use of your data in accordance with Art. 6 (1) (a) GDPR or we reserve the right to use your data beyond this, which is permitted by law and about which we inform you in this statement.

2.2 Customer account

If you have given your consent in accordance with Art. 6 (1) (a) GDPR by deciding to open a customer account, we will use your data for the purpose of opening a customer account and storing your data for future orders on our website. You can delete your customer account at any time by sending a message to the contact option described in this privacy policy or by using the function provided for this purpose in your customer account. After deleting your customer account, your data will be deleted unless you have expressly consented to further use of your data in accordance with Art. 6 para.You can delete your customer account at any time by sending a message to the contact address provided in this privacy policy or by using the function provided for this purpose in your customer account. After deleting your customer account, your data will be deleted unless you have expressly consented to further use of your data in accordance with Art. 6 (1) (a) GDPR or we reserve the right to use your data beyond this scope, which is permitted by law and about which we inform you in this statement.

2.3 Contacting us

In the context of customer communication, we collect personal data for the purpose of processing your enquiries in accordance with Art. 6 (1) (b) GDPR if you voluntarily provide us with this data when contacting us (e.g. via contact form, live chat tool or email). Mandatory fields are marked as such, as we require this data to process your enquiry. The data that is collected can be seen in the respective input forms. Once your enquiry has been processed in full, your data will be deleted unless you have expressly consented to further use of your data in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR or we reserve the right to use your data beyond this, which is permitted by law and about which we inform you in this statement.

3. Data processing for the purpose of shipping processing

In order to fulfil the contract in accordance with Art. 6 (1) (b) GDPR, we pass on your data to the shipping service provider commissioned with the delivery, insofar as this is necessary for the delivery of the goods ordered. If you have any questions about our service providers and the basis of our cooperation with them, please contact us using the contact details provided in this privacy policy.

4. Data processing for payment processing

We work with the following partners to process payments in our online shop: technical service providers, credit institutions, payment service providers.

4.1 Data processing for transaction processing

Depending on the selected payment method, we pass on the data necessary for processing the payment transaction to our technical service providers or to the commissioned credit institutions or to the selected payment service provider, insofar as this is necessary for processing the payment.This serves to fulfil the contract in accordance with Art. 6 (1) (b) GDPR. In some cases, the payment service providers themselves collect the data required for processing the payment, e.g. on their own website or via a technical integration in the ordering process. In this respect, the data protection declaration of the respective payment service provider applies.

Depending on the selected payment method, data may be transferred to third countries outside the EU/EEA for which the European Commission has determined an adequate level of data protection by means of a decision. Insofar as data is transferred to third countries outside the EU/EEA for which the European Commission has not issued a decision on an adequate level of data protection, the cooperation is based on standard data protection clauses of the European Commission.

If you have any questions about our payment processing partners or the basis of our cooperation with them, please contact us using the contact details provided in this privacy policy.

4.2 Data processing for the purpose of fraud prevention and optimisation of our payment processes

Where necessary, we provide the aforementioned service providers with additional data, which they use together with the data required for processing the payment for the purposes of fraud prevention and optimising our payment processes (e.g. invoicing, processing disputed payments, accounting support). In accordance with Art. 6 (1) (f) GDPR, this serves to protect our legitimate interests in safeguarding ourselves against fraud and ensuring efficient payment management, which prevail in the context of a balancing of interests.

5. Advertising by e-mail

5.1 E-mail newsletter with registration

If you subscribe to our newsletter, we will use the data required for this purpose or separately provided by you to send you our email newsletter on a regular basis based on your consent in accordance with Art. 6 (1) (a) GDPR. You can unsubscribe from the newsletter at any time by sending a message to the contact option described below or by using the link provided for this purpose in the newsletter. After you unsubscribe, we will delete your email address from the recipient list, unless you have expressly consented to further use of your data in accordance with Art. 6 (1) (a) GDPR or we reserve the right to use your data beyond this, which is permitted by law and about which we inform you in this declaration.

5.2 Newsletter dispatch

The newsletter may also be sent by our service providers as part of processing on our behalf. If you have any questions about our service providers and the basis of our cooperation with them, please contact us using the contact details provided in this privacy policy.

6. Cookies and other technologies

General information

In order to make visiting our website attractive and to enable the use of certain functions, we use technologies including so-called cookies on various pages. Cookies are small text files that are automatically stored on your device. Some of the cookies we use are deleted after the end of the browser session, i.e. after you close your browser (so-called session cookies). Other cookies remain on your device and enable us to recognise your browser the next time you visit (persistent cookies). You can find the storage period in the overview in your web browser's cookie settings.

Privacy protection on devices

When you use our online services, we use technologies that are absolutely necessary to provide the expressly requested telemedia service. The storage of information on your device or access to information already stored on your device does not require your consent in this respect.

For functions that are not absolutely necessary, the storage of information on your terminal device or access to information already stored on your terminal device requires your consent. Please note that if you do not give your consent, parts of the website may not be fully usable. Any consent you have given will remain in effect until you adjust or reset the relevant settings on your device.

Possible subsequent data processing by cookies and other technologies

We use technologies that are essential for the use of certain functions of our website (e.g. shopping basket function). These technologies collect and process your IP address, time of visit, device and browser information, and information about your use of our website (e.g. information about the contents of your shopping basket). This serves the purpose of balancing interests and is in our legitimate interest in optimising the presentation of our website in accordance with Art. 6(1)(f) GDPR.

We also use technologies to fulfil the legal obligations to which we are subject (e.g. to be able to prove consent to the processing of your personal data) as well as for web analysis and online marketing. Further information on this, including the respective legal basis for data processing, can be found in the following sections of this privacy policy.

Cookie settings

You can find the cookie settings for your browser at the following links: Microsoft Edge™ / Safari™ / Chrome™ / Firefox™ / Opera™

If you have consented to the use of technologies in accordance with Art. 6 (1) (a) GDPR, you can revoke your consent at any time by sending a message to the contact option described in the privacy policy.

7. Use of cookies and other technologies

We use the following cookies and other third-party technologies on our website. Unless otherwise specified for the individual technologies, this is done on the basis of your consent in accordance with Art. 6 (1) (a) GDPR. Once the purpose has ceased to apply and we have stopped using the respective technology, the data collected in this context will be deleted. You can revoke your consent at any time with effect for the future. Further information on your options for revocation can be found in the section ‘Cookies and other technologies’. Further information, including the basis of our cooperation with the individual providers, can be found under the individual technologies. If you have any questions about the providers and the basis of our cooperation with them, please contact us using the contact details provided in this privacy policy.

Use of Google services

We use the following technologies from Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland (‘Google’). The information automatically collected by Google technologies about your use of our website is usually transferred to a server of Google LLC, 1600 Amphitheatre Parkway Mountain View, CA 94043, USA, and stored there. Unless otherwise specified for the individual technologies, data processing is carried out on the basis of an agreement concluded for the respective technology between jointly responsible parties in accordance with Art. 26 GDPR. Further information about data processing by Google can be found in Google's privacy policy.

Our service providers are based and/or use servers in countries outside the EU and the EEA for which the European Commission has determined an adequate level of data protection by means of a decision.

Our service providers are based and/or use servers in countries outside the EU and the EEA. No adequacy decision has been made by the European Commission for these countries. Our cooperation with them is based on standard data protection clauses issued by the European Commission.

Google Analytics

For the purpose of website analysis, Google Analytics automatically collects and stores data (IP address, time of visit, device and browser information, and information about your use of our website), from which usage profiles are created using pseudonyms. Cookies may be used for this purpose. If you visit our website from the EU, your IP address will be stored on a server located in the EU to derive location data and then immediately deleted before the traffic is forwarded to other Google servers for processing. Data processing is based on an agreement on order processing by Google.

For the purpose of optimising the marketing of our website, we have activated the data sharing settings for ‘Google products and services’. This allows Google to access the data collected and processed by Google Analytics and then use it to improve Google services. Data sharing with Google within the scope of these data sharing settings is based on an additional agreement between the responsible parties. We have no influence on the subsequent data processing by Google.

For the purpose of optimising the marketing of our website, we use the so-called user ID function. With the help of this function, we can assign a unique, permanent ID to your interaction data from one or more sessions on our online platforms and thus analyse your user behaviour across devices and sessions.

For web analysis, the extension function of Google Analytics Google Signals enables so-called ‘cross-device tracking’. If your internet-enabled devices are linked to your Google account and you have activated the ‘personalised advertising’ setting in your Google account, Google can generate reports on your usage behaviour (in particular, cross-device user numbers), even if you change your device. We do not process any personal data in this regard; we only receive statistics generated on the basis of Google Signals.

For web analysis and advertising purposes, the extension function of Google Analytics enables the so-called DoubleClick cookie to recognise your browser when you visit other websites. Google will use this information to compile reports on website activity and to provide other services related to website usage.

Google Ads

For advertising purposes in Google search results and on third-party websites, when you visit our website, the so-called Google Remarketing cookie is set, which automatically enables interest-based advertising by collecting and processing data (IP address, time of visit, device and browser information, and information about your use of our website) and a pseudonymous cookie ID, and based on the pages you have visited. Any further data processing only takes place if you have activated the ‘personalised advertising’ setting in your Google account. In this case, if you are logged into Google while visiting our website, Google uses your data together with Google Analytics data to create and define target group lists for cross-device remarketing.

Google reCAPTCHA

For the purpose of protecting against misuse of our web forms and spam from automated software (so-called bots), Google reCAPTCHA collects data (IP address, time of visit, browser information and information about your use of our website) and analyses your use of our website using JavaScript and cookies. In addition, other cookies stored in your browser by Google services are evaluated. No personal data is read or stored from the input fields of the respective form.

Google Tag Manager

Google Tag Manager enables us to manage various codes and services on our website. When implementing the individual tags, Google may also process personal data (e.g. IP address, online identifiers (including cookies)). Data processing is based on an agreement on order processing by Google.

The use of Google Tag Manager allows the integration of various services/technologies.
If you do not want individual tracking services to be used and have therefore deactivated them, the deactivation will remain in place for all affected tracking tags that are integrated via Google Tag

8. Integration of the Trusted Shops Trustbadge/other widgets

Trusted Shops widgets are integrated into this website to display Trusted Shops services (e.g. quality seals, collected reviews) and to offer Trusted Shops products to buyers after they have placed an order.

This serves to safeguard our legitimate interests in optimal marketing by enabling secure shopping in accordance with Art. 6 (1) (f) GDPR. The Trustbadge and the services advertised with it are offered by Trusted Shops SE, Subbelrather Str. 15C, 50823 Cologne (‘Trusted Shops’), with whom we are jointly responsible for data protection in accordance with Art. 26 GDPR. In this privacy policy, we will inform you about the essential contents of the contract in accordance with Art. 26 (2) GDPR.

Within the framework of the joint responsibility between us and Trusted Shops SE, please contact Trusted Shops in the first instance with any data protection questions and to assert your rights, using the contact details provided in the data protection information. Regardless of this, you can always contact the controller of your choice. Your enquiry will then be forwarded to the other controller for a response, if necessary.

8.1 Data processing when integrating the Trustbadge/other widgets

The Trustbadge is provided by a US CDN (content delivery network) provider. An adequate level of data protection is ensured by an adequacy decision of the EU Commission, which is available for the USA here. Service providers from the USA are generally certified under the EU-U.S. Data Privacy Framework (DPF). Further information is available here. If service providers used are not certified under the DPF, standard contractual clauses have been agreed as a suitable guarantee.

When the Trustbadge is called up, the web server automatically stores a so-called server log file, which also contains your IP address, date and time of access, amount of data transferred and the requesting provider (access data) and documents the access. The IP address is anonymised immediately after collection so that the stored data cannot be assigned to your person. The anonymised data is used in particular for statistical purposes and for error analysis.

8.2 Data processing after order completion

After order completion, the Trustbadge accesses order information stored on your end device (order total, order number, product purchased, if applicable) and your email address. This is necessary in order to be able to offer you Trusted Shops services and, if necessary, to have your order automatically secured. For this purpose, your email address, which has been hashed using a cryptographic one-way function, is transmitted to Trusted Shops. The legal basis for this is Art. 6 (1) (f) GDPR.

This serves to verify whether you are already registered for services with Trusted Shops and is therefore necessary for the fulfilment of our and Trusted Shops' overriding legitimate interests in providing the buyer protection and transactional evaluation services linked to the specific order in accordance with Art. 6 (1) (f) GDPR. If this is the case, further processing will be carried out in accordance with the contractual agreement between you and Trusted Shops. If you are not yet registered for the services, you will then have the opportunity to do so for the first time. Further processing after registration is also governed by the contractual agreement with Trusted Shops. If you do not register, all transmitted data will be automatically deleted by Trusted Shops and any personal reference will be then this will no longer be possible. Trusted Shops uses service providers in the areas of hosting, monitoring and logging. The legal basis for this is Art. 6 (1) lit. f GDPR for the purpose of ensuring trouble-free operation. Processing may take place in third countries (USA, Great Britain and Israel). An adequate level of data protection is ensured in each case by an adequacy decision of the EU Commission, which can be found here, for the United Kingdom here and for Israel here. Service providers from the USA are generally certified under the EU-U.S. Data Privacy Framework (DPF). Further information is available here. If service providers used are not certified under the DPF, standard contractual clauses have been agreed as an appropriate safeguard.

9. Contact options and your rights

9.1 Your rights

As a data subject, you have the following rights:

• pursuant to Art. 15 GDPR, the right to request information about your personal data processed by us to the extent specified therein;
• pursuant to Art. 16 GDPR, the right to request the immediate correction of inaccurate or incomplete personal data stored by us;
• pursuant to Art. 17 GDPR, the right to request the erasure of your personal data stored by us, unless further processing is necessary
• for exercising the right of freedom of expression and information;
• for compliance with a legal obligation;
• for reasons of public interest or
• for the establishment, exercise or defence of legal claims;
• in accordance with Art. 18 GDPR, the right to request the restriction of the processing of your personal data, insofar as
• the accuracy of the data is disputed by you;
• the processing is unlawful, but you refuse to have it deleted;
• we no longer need the data, but you need it to assert, exercise or defend legal claims, or
• you have lodged an objection to the processing pursuant to Art. 21 GDPR;
• pursuant to Art. 20 GDPR, the right to receive your personal data that you have provided to us in a structured, commonly used and machine-readable format or to request its transfer to another controller;
• pursuant to Art. 77 GDPR, the right to lodge a complaint with a supervisory authority. As a rule, you can contact the supervisory authority of your usual place of residence or workplace or our company headquarters for this purpose.

9.2 Contact options

If you have any questions about the collection, processing or use of your personal data, or if you wish to request information, correction, restriction or deletion of data, or revoke your consent or object to a specific use of data, please contact us directly using the contact details in our legal notice.